We do not accept any cancellation after order has been shipped. We do not accept exchanges or returns in the case of "At the convenience of customer". If the product delivered is damaged or defected, please contact us with the information regarding the conditions within 7 days of receipt.
In the event of dispute, gaymanstoy.com decision shall be final and conclusive.
We make our best efforts to ensure that the product is delivered to you in a perfect condition, The product may be damaged during the delivery process. Should this happen please return the damaged or wrong products by simply following our Return procedure.
We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange for the product to be sent again in the same form of shipping method originally used for purchase without extra delivery charge.
Only in the case where the product is sold out, we will refund the value of product in the same form of payment originally used for purchase.
If your payment method was Cash On Delivery, we will find the most convenient way for both of us.
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of the products.