Delivery & Payment Information

We offers a quick delivery without knowing anybody what the order contains. We take care of your privacy at our first priority.

Delivery Charge in Singapore

Order total	Fee	Tracking
Above S$80.00		Included
Below S$80.00	Same Day Delivery S$8.00 Next Day Delivery S$8.00 Cash on Delivery S$10.00 (Delivery slot is applicable)Self-collect @ 133 Cecil Str S$0.00 (M-F, 9-18) Self-collect @PopStation S$7.00 (24/7) SingPost Registered Mail S$3.80 (Delivery slot is NOT applicable)	Included

Delivery Options

Note: There may be unexpected shipping delays caused by circumstances beyond our courier service's control such as severe weather, peak season, etc.

Our Shipping Operation

Collect @PopStation 24/7

POPStation (Pick Own Parcel Station) is a delivery locker provided by Singapore Post, which located over 150 locations in Singapore and accessible 24/7!

You can choose your convenient location and collect 24 hours a day/ 7 days a week (some POPStation have operation hours). Once it's arrived to your chosen POPStation, you will be notified by SMS/E-mail from POPStation.

See how to collect your parcel at POPStation.

1. Select Location

Shop online with us and select POPStation for shipping method. Please tell us POPstation location in a comment box during checkout.

Find Your POPStation

2. Receive Notification

You will receive a notification via SMS/Email from POPStation when your parcel arrives at POPStation. You have 5 days to pickup your parcel. Also we will send you a tracking number. You will be able to track your parcel.

Track your parcel

3. Collect your parcel

Go to your chosen POPStation to collect your parcel.

Select "Collect My Parcel” at your chosen POPStation. Then key in collection PIN or Scan QR code, and then enter the Locker number. The door will automatically open! You can collect your parcel now. Any question? Please see FAQ about POPStation

SELF COLLECTION @ 133 Cecil Street (Near Raffles Place)

Main Lobby of Keck Seng Tower (No security registration required)

You're welcome to pickup your items at 133 Cecil Street, #05-01A, Keck Seng Tower, Singapore 069535. Payment on pickup by Cash or PAYNOW are available.

PayNow QR Code

Please note, we can only keep your order for five business days after we inform you. If you don't receive any emails from us, please check your junk mail box, otherwise, email to info@lovelovenotes.com.

Nearest MRT station:	MRT Line name	Walking distance
Telok Ayer	Downtown Line (DT18)	3 minute
Tanjong Pagar	East West Line (EW15)	4 minute
Raffles Place	North South Line (NS26) and East West Line (EW14)	5 minute

Ring and Collect

Once you reach to 5th floor, please open the wooden door and look for “White Notes SG Pte Ltd“. Staff from the collecting point will be attended to you as pressing the door bell. Please tell your name and collect your parcel.

Please prepare enough cash for your payment as there's no credit card/NETs device available.

Attention: We outsource to the third party for self-collecting operation. Your parcel is completely sealed and the staff will not know it comes from lovelovenotes.com.

Park and Pickup (for car drivers)

If you pickup by car, it is easy to access to the collecting point from Keck Seng Tower car park, which entrance is located at the side of the building (enter only from Cecil Street). Please go up to 5th storey and look for the wooden door, you will see the collecting point right after you enter it.

International Shipping

Destination	Rate	Free Shipping	Service	Delivery Time	Tracking
Malaysia	S$10.00	S$100 & above	SingPost Standard Airmail	4 - 8 days	Included
Brunei	S$15.00	S$160 & above	SingPost Standard Airmail	5 - 8 days	Included
Thailand, Indonesia	S$15.00	S$160 & above	SingPost Standard Airmail	5 - 6 days	Included
Europe	S$35.00	S$160 & above	SingPost Standard Airmail	4 - 6 days	Included
USA	S$35.00	S$160 & above	SingPost Standard Airmail	6 - 8 days	Included
Australia	S$35.00	S$200 & above	SingPost Standard Airmail	4 - 6 days	Included
New Zealand	S$40.00	S$200 & above	SingPost Standard Airmail	6 - 10 days	Included

Please note that international orders may be subject to additional customs fees and duties. We will not be responsible for any taxes, duty, confiscations and any other further additional charges that may be implemented by the laws & regulations of destination country.

If you wish to ship to other countries, please contact us.

Payment

You can choose the payment method below

Online Credit Card Payment	You can use major credit card via paypal for the easiest transaction. Website will redirect to Paypal transaction page once you confirm your order. The payment requested company name will be "RUMOS" and it won't show any shop name. Website will redirect to Paypal transaction page once you confirm your order. The payment requested company name will be "RUMOS" and it won't show any shop name.
Paypal	You don't need PayPal account as guest payment available, sympy enter your card information. However If you have paypal account, you can login to paypal after confirming your order.
Cash on Delivery	Available in Singapore ONLY. You can directly pay to the courier when you receive the goods. Please note that only cash payment will be accepted. COD is only available for ordered customer. Please note that in the case nobody receive the goods, the order will be canceled.
Bank Transfer	Please transfer your order amount within 5 days. Item(s) will be shipped after we confirm your payment. Bank Account Information OCBC Bank (Singapore) Account Name: Romis Business Consultants & Partners Pte. Ltd. Current Account: 687 346981 001 Bank Code: 7339
Pay on Pickup	When you wish to pick up by yourself from our pickup point in 133 Cecil street, you can directly pay to us. Cash payment and PayNow are available . Sorry we don't accept NETS or Credit Card at reception counter.

Return and Replacement

We're taking great care of our product quality and condition as well as our delivery operation however, in the case you receive an 'incorrect product from your order' or 'defective item', please contact us within 7 days after you receive the product. We will accept the return and replacement in conditions below.

1. The product has not been opened or used. (taken out of its plastic wrap or box)

2. The product is in its original condition without any missing part. (including packaging)

Please read our Return & Replacement policy.